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RIGHTS IN REAL LIFE
A right has to work
A collective agreement, a grievance procedure or a representation structure matters only if it helps change what actually happens to members. Process is necessary. Process alone is not the result.
Closing the file is not the same as fixing the problem
A grievance exists because something is alleged to have gone wrong.
The question at the end should not be only whether the procedure was completed. It should also be whether the agreement was enforced, the member was heard and a meaningful remedy was reached where one was owed.